Yes, you can call Invitationsbykarina.com customer service during normal business hours 8:30a.m to 4:30 p.m  Central Time. We'll be more than glad to answer any questions regarding our company, the invitation/stationery companies we represent, how to place an order, etc... You can also chat with us during normal business hours by clicking the icon below:

Yes. We will review your order and contact you should we have any suggestions on your invitation wording. This process usually takes between 24-48 hrs. Please be sure to contact customer service if you don't hear from us after this period of time. Although we review your order we can not guarantee our customer service reps will find every misspelling or mistake on made on your copy. Please be sure to proofread your order before submitting.

Yes. We are located at 221 East Garden Suite 2e, Pensacola, Florida and we schedule appointments one week in advance.  Our in store discount is 20% from retail prices. You must order online to receive the 30% discount.

No. We can give you wording advice and answer other questions over the phone, but your order for invitations, samples or a quote must be placed on our order form on our website in order to avoid printing mistakes.

Every year our printers review dealer sales and reward them according to their sales volume. IBK Stationery (our parent company), received the highest recognition given to a dealer from the following companies: Encore Studios, Carlson Craft, Checkerboard, Chase, Nu-art and Birchcraft Studios.

We try very hard to make sure the pricing on the websites are current and up to date. However, prices are subject to change. We ALWAYS notify you if the price of your order is different from what the website shows. We have different sales going on during the year, so be sure to order a particular invitation when it is on sale. Because it was on sale last month when you looked at our site, it may not be on sale in the current month. Check often.

Depending on the season,  it can take as little as a week during low season and up to 4 weeks during busy season. We recommend upgrading your shipping if time is really a factor.  It also depends on whether you order an online proof. The average turnaround time is one to two weeks.

Yes, you may create your own verse for your invitation.  As you go through the ordering process you may fill out the text fields with your own wording

Can I  e-mail or fax my order?

Yes, you can fax your order to 850/432-4014. If you would like to e-mail your order, please call customer service at 888/432-4002 to get an e-mail address to send your order.

Unfortunately, not all the companies we represent offer RUSH service. You can upgrade your shipping from Ground to Overnight or 2nd Day Air for a faster turn around. To know if a company offers rush service, please ask your sales rep. Please...Order your wedding invitations with enough time to avoid extra fees. We recommend invitations be ordered at least 3 months before your wedding.

A proof is a black and white document emailed by the printer to us. After we review it, we'll email it to you so you can check for mistakes such as spellings, addresses or even for the font you selected for your invitations/announcements. Changes and revisions can still be made at this stage. After you approve your proof, your wedding invitations or announcements will be printed and no further changes will be allowed. We always recommend ordering proofs. The cost varies from collection to collection and other charges may apply. Check with your consultant about these rates.

We can ship to many places overseas.  Canada, Puerto Rico, Caribbean, Ireland and the UK are some that we have shipped to this past year. Ask your sales rep for availability and rates. Many countries require duty fees, brokerage fees and taxes on top of the actual shipping cost.

How do I check the status of my order?

An e-mail will be sent to you once your order has been sent to production with an approximate shipping time. If you would like, once your order has been shipped, we can provide you with a tracking number. Just call www.invitationsbykarina.com customer service at 850/432-4002.

Reorders are expensive. This is why we recommend ordering an extra 25 with your original order. Some companies have a minimum order of 50 invitations so even if you only need 25, you will still need to order 50.

If your order has not yet been submitted to production, we will be able to correct any mistakes. If your order has been sent to production, there is nothing that can be done. We will work with you to have your invitations reprinted if you so desire and give you an extra discount of 5%.

You can view it online. Most of our invitations give the specifications on their pages.

Do I need inner envelopes?

Most invitations come with inner envelopes although they are more of a tradition than a need. Some of our upscale collections offer them at an extra charge. Check with your sales rep for these rates.

Informals are thank you notes. Where your names are printed on the front instead of "Thank You". The inside is for you to write your personal note.

Yes, and they will be printed with the same ink color unless otherwise specified.

We accept: Visa, MasterCard, American Express and Discover.

If you are ordering proofs, you will be billed IN FULL as soon as the proofing process begins. If you are NOT ordering proofs, you will be billed as soon as your order is reviewed by our staff and there are no questions or suggestions. In case of a charge discrepancy, one of our customer service representatives will contact you by e-mail or phone to receive your approval of the revised charges.

Only if you are a Florida resident, add 7.5% to your total.

No. Our discount for wedding invitations or announcements are already up to 30% off retail prices.

Sorry, our prices are already up to 30% of retail prices.